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J Korean Soc Qual Manag
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Journal of Korean Society for Quality Management
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The Effect of Waiting Environment of
Airline Service
and Airport Service on Perceived Waiting Time and Service Satisfaction
Ji Young Lee, Seong Woo Choi
J Korean Soc Qual Manag.
2019;47(3):583-595. Published online September 27, 2019
DOI:
https://doi.org/10.7469/JKSQM.2019.47.3.583
The Effect of Flight Attendant’s Ego State on Job Satisfaction and Customer Orientation -Focused on Transactional Analysis-
Jiwon Moon, Jiyoung Yeon, Jeongil Choi
J Korean Soc Qual Manag.
2018;46(1):135-152. Published online March 31, 2018
DOI:
https://doi.org/10.7469/JKSQM.2018.46.1.135
A Study on Development of Multi-item Scale for Assessing Airline Cabin Service Quality
Yoonjin Kim, Youn Sung Kim
J Korean Soc Qual Manag.
2017;45(3):483-502. Published online September 30, 2017
DOI:
https://doi.org/10.7469/JKSQM.2017.45.3.483
A Study on
Airline Service
Quality Assessment using Potential Customer Satisfaction Improvement Index Based on Kano Model- Centered around Chinese Passengers
lin Qi, Kyu Suk Chung
J Korean Soc Qual Manag.
2016;44(4):813-831. Published online December 31, 2016
DOI:
https://doi.org/10.7469/JKSQM.2016.44.4.813
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