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J Korean Soc Qual Manag
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Journal of Korean Society for Quality Management
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A Study on Railway Services Improvement Using Quality Function Development Incorporating
SERVPERF
Gaojie , Kyungsoo Park, Jaehee Kim
J Korean Soc Qual Manag.
2016;44(2):451-466. Published online June 30, 2016
DOI:
https://doi.org/10.7469/JKSQM.2016.44.2.451
Literature Review on the Service Quality in KSQM for 50 Years
Youn Sung Kim
J Korean Soc Qual Manag.
2016;44(2):265-276. Published online June 30, 2016
DOI:
https://doi.org/10.7469/JKSQM.2016.44.2.265
Cited By 1
A Study on the Evaluation of the Service Quality and Revisit Intention in the Defense Logistics Support
Kwang-Ho Woo, Sang-Ryul Shim
J Korean Soc Qual Manag.
2012;40(2):145
DOI:
https://doi.org/10.7469/JKSQM.2012.40.2.145
Cited By 1
A Study on the Classification of KTX Customers by the Kano Model and Customer Satisfaction and Switching Barriers : Comparing with the Airline and Express Bus Customers
Han-Joo Yoo, Gwang-Suk Song
J Korean Soc Qual Manag.
2005;33(3):71
A Study on the Service Quality Level and Switching Barriers in the Retail Industry -Comparing Department Store with Discount Store-
,
J Korean Soc Qual Manag.
2004;32(2):109
A Comparative Study on Service Quality in the Korean Insurance Industry using
SERVPERF
,
J Korean Soc Qual Manag.
2003;31(1):42
A Study on the Impact of Service Quality on the Customer Satisfaction in the Business-to-Consumer(B2C) E-Commerce
,
J Korean Soc Qual Manag.
2001;29(4):116
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