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A Study on the Development of the Communality Model of Service Quality for the Non-face-to-face and Face-to-face Automobile Insurance Market in China
Young Sik Kwak, Kang-il Han, Ja Kyung Koo, Jae Won Hong, Yoon Jung Nam, Ji Young Park
J Korean Soc Qual Manag. 2022;50(3):387-405.   Published online September 30, 2022
DOI: https://doi.org/10.7469/JKSQM.2022.50.3.387
                                    
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