Literature Review on the Service Quality in KSQM for 50 Years
Youn Sung Kim
J Korean Soc Qual Manag. 2016;44(2):265-276. Published online 2016 Jun 30 DOI: https://doi.org/10.7469/JKSQM.2016.44.2.265
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Customer perception of auto service quality using Kano-SERVQUAL integrated approach - Focusing on the auto service of ‘H’company -
Hakgyun Kim, Haegeun Song, Young T. Park
Journal of the Korean Society for Quality Manageme.2016; 44(4): 965. CrossRef