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A Study on the Development of the Communality Model of Service Quality for the Non-face-to-face and Face-to-face Automobile Insurance Market in China
Young Sik Kwak, Kang-il Han, Ja Kyung Koo, Jae Won Hong, Yoon Jung Nam, Ji Young Park
J Korean Soc Qual Manag. 2022;50(3):387-405.   Published online September 30, 2022
DOI: https://doi.org/10.7469/JKSQM.2022.50.3.387
                                    
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A study of display rule for none face-to-face emotional worker's job satisfaction
Hyun Jin Yeo, Ji Young Park, Jae Young Moon
J Korean Soc Qual Manag. 2016;44(3):649-660.   Published online September 30, 2016
DOI: https://doi.org/10.7469/JKSQM.2016.44.3.649
                                 Cited By 1
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