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J Korean Soc Qual Manag
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Journal of Korean Society for Quality Management
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Developing Innovation Index of Hospital Service Using 6 Sigma and SERVQUAL
Ka-Eun Oh, Won-Sook Bak, Sang-Sook Han, Sang-Chan Park, Sang-Chul Lee
J Korean Soc Qual Manag.
2013;41(4):555
DOI:
https://doi.org/10.7469/JKSQM.2013.41.4.555
Cited By 1
The Study on the Effect of Health Care Service Quality upon Customer Loyalty : Based upon SERVPERF
Sang-Sook Han, In-Sun Son, Ja-Chul Gu, Sang-Chul Lee
J Korean Soc Qual Manag.
2007;35(1):61
1
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