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The Effect of Service Employees’Emotional Intelligence on Service-Oriented OCB through Deep Acting
Yinyan Yang, Hee-Kyu Ahn, Ho-Chul Shin
J Korean Soc Qual Manag. 2018;46(3):659-676.   Published online September 30, 2018
DOI: https://doi.org/10.7469/JKSQM.2018.46.3.659
                                    
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A study of display rule for none face-to-face emotional worker's job satisfaction
Hyun Jin Yeo, Ji Young Park, Jae Young Moon
J Korean Soc Qual Manag. 2016;44(3):649-660.   Published online September 30, 2016
DOI: https://doi.org/10.7469/JKSQM.2016.44.3.649
                                 Cited By 1
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