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An Analysis of Ordinary Mail Service Quality Attributes using Kano Model and Decision Tree Model
Hyeon Deok Choi, Moon Charn Riew
J Korean Soc Qual Manag. 2016;44(4):883-895.   Published online December 31, 2016
DOI: https://doi.org/10.7469/JKSQM.2016.44.4.883
                              
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