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J Korean Soc Qual Manag
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Journal of Korean Society for Quality Management
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Service Recovery
and Employees’ Authenticity: Focusing on the Moderating Effects of Authenticity on Service Compensation
Shuai Lee, Yonghwi Noh, Seung Kook Choi
J Korean Soc Qual Manag.
2023;51(2):247-261. Published online June 30, 2023
DOI:
https://doi.org/10.7469/JKSQM.2023.51.2.247
A Study on the Effect of
Service Recovery
through Mediating Customer Forgiveness on Customer Behavior Intention of Online Shopping Mall - Based On the SOR Model
Jing Wang, Youn Sung Kim
J Korean Soc Qual Manag.
2019;47(3):615-630. Published online September 27, 2019
DOI:
https://doi.org/10.7469/JKSQM.2019.47.3.615
TQM Factors and Their Impact on
Service Recovery
and Service Performance - In restaurant settings -
Jong Bae Suk, Soong Hwan Chung, Kanghwa Choi
J Korean Soc Qual Manag.
2013;41(1):95
DOI:
https://doi.org/10.7469/JKSQM.2013.41.1.095
Cited By 2
The Factors for
Service Recovery
of Family Restaurant and Mobile Telecommunication Service
Se-Gu Oh
J Korean Soc Qual Manag.
2007;35(4):111
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