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Customer Satisfaction Analysis of Smart Car Features Using the Kano Model : a Comparative Analysis of Similar Research Cases
Young Tai Kang, Kyu Suk Chung
J Korean Soc Qual Manag. 2018;46(3):717-738.   Published online September 30, 2018
DOI: https://doi.org/10.7469/JKSQM.2018.46.3.717
                                    
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The Effect on Consumer Satisfaction through the Quality Characteristics of Consumer Perception for Smart Car Technology
In Sun Back, Seog Ju Chang
J Korean Soc Qual Manag. 2016;44(3):661-676.   Published online September 30, 2016
DOI: https://doi.org/10.7469/JKSQM.2016.44.3.661
                              
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