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The Effect of Employee Authenticity on Customer Loyalty via Rapport : A Moderated Mediation Model
Ki Baek Jung, Suk Bong Choi
J Korean Soc Qual Manag. 2020;48(3):361-379.   Published online September 25, 2020
DOI: https://doi.org/10.7469/JKSQM.2020.48.3.361
                                    
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The Effect of Service Employees’Emotional Intelligence on Service-Oriented OCB through Deep Acting
Yinyan Yang, Hee-Kyu Ahn, Ho-Chul Shin
J Korean Soc Qual Manag. 2018;46(3):659-676.   Published online September 30, 2018
DOI: https://doi.org/10.7469/JKSQM.2018.46.3.659
                                    
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