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A Study on the Impact of Customer Relationship Management Strategy on Relationship Quality and Customer Loyalty: Focused on for Parents Who Use Infant and Toddler Education Institutions
Eun Joung Kim, Hyo Jung Yoon, Jong Woo Park
J Korean Soc Qual Manag. 2024;52(2):303-322.   Published online June 30, 2024
DOI: https://doi.org/10.7469/JKSQM.2024.52.2.303
                                    
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A Study on the Effect of Educational Service Quality and Communication on Customer Loyalty through Customer Satisfaction and Customer Trust
Eun Joung KIM, Jeong Ok HA, Jong Woo PARK
J Korean Soc Qual Manag. 2024;52(1):57-75.   Published online March 31, 2024
DOI: https://doi.org/10.7469/JKSQM.2024.52.1.57
                                    
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A Study on the Effect of Relationship Benefits on Customer Value, Customer Satisfaction and Loyalty - For Parents Using Early Childhood Education Institutions
Eun Joung Kim, Jong Woo Park
J Korean Soc Qual Manag. 2022;50(2):235-250.   Published online June 30, 2022
DOI: https://doi.org/10.7469/JKSQM.2022.50.2.235
                                    
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