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A Study on Improving the Quality of Clothing Companies: Focusing on Kutesmart using Quality 4.0 Matrix
Jin Myeong Jang, Seung Ju Seo, Yuna Lee, Youn Sung Kim
J Korean Soc Qual Manag. 2019;47(1):199-211.   Published online March 31, 2019
DOI: https://doi.org/10.7469/JKSQM.2019.47.1.199
                                    
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Service Blueprinting Analysis(SBA) on B2B Courier Services – Focus on Company Y
Youn Sung Kim, Jin Myung Jang, Jungoo Kang, Kyung Mi Bae
J Korean Soc Qual Manag. 2017;45(1):129-138.   Published online March 31, 2017
DOI: https://doi.org/10.7469/JKSQM.2017.45.1.129
                                    
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