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Journal of Korean Society for Quality Management 1995;23(3): 1-. |
| 전략적 품질경영시스템의 주요성공요인에 관한 연구 |
| 김정희1, 박재흥2 |
1포스코경영연구소
2이화여자대학교 경영학과 |
| A Study on the Critical Success Factors of Strategic Quality Management System |
| Jeong Heui Kim1, Chae Heung Park2 |
1POSCO Research Institute
2Ewha Womans University |
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| ABSTRACT |
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This study sets a purpose to realize what top managements in companies think as critical success factors of QM, using CSF(Critical Success Factors) method. The methodology of this study consists of literature research and empirical analysis using data collected from interviewing and questionnaire. Medium and small sized manufacturing companies are the subject of this study. Following CSFs of QM are found. (1)Management philosophy of attaching great importance to customer and customer satisfaction. (2)Creation of atmosphere that attach great importance to technology. (3)Philosophy of honesty and faithfulness. (4)Positive thinking and creation of atmosphere that help with each other. (5)Rearmament of entrepreneur spirit. (6)Need on recognition of partnership between labor and management. (7)Participation and will of top management. (8)Principle of Participation of entire members. (9)Harmony of innovation and continuous improvement. (10)Establishment of overall quality-related system. A Recognition of need on ISO-9000 series. |
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