Acquiring Quality Requirements of Package Software using Quality Function Deployment Technique

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Journal of Korean Society for Quality Management > Volume 29(2); 2001 > Article

Journal of Korean Society for Quality Management 2001;29(2): 120-.

QFD 기법을 이용한 패키지 소프트웨어의 품질 요구사항 획득

유영관, 이종무

한라대학교 경상학부

Acquiring Quality Requirements of Package Software using Quality Function Deployment Technique

ABSTRACT

In this paper, the QFD(quality function deployment) technique is used to acquire the quality requirements of package software which is sold in commercial software shop. To select the principal quality characteristics of package software, an user survey was conducted for a quality model developed based on the international standards and the previous research. The software user is divided into three groups: the general user, the expert, and the developer. Based on the survey results, the top 10 quality characteristics are selected including accuracy, suitability, installability, de-installability, and maturaty. Then, the QFD technique is applied to choose the software quality attributes which have strong correlation with the selected quality characteristics, some of which are traceability, accuracy, modularity, completeness, and self-descriptiveness. The developed procedure can be used in evaluating the quality of package software with lower costs and efforts.