The Design of Service Quality Information Systems for Telephone Communication

,

Journal of Korean Society for Quality Management > Volume 29(3); 2001 > Article

Journal of Korean Society for Quality Management 2001;29(3): 97-.

전화통신 서비스품질정보시스템 설계에 관한 연구

염창선

부경대학교 경영학부

The Design of Service Quality Information Systems for Telephone Communication

ABSTRACT

The information system for measuring and analyzing service quality of telephone network is designed on the service quality scheme recommended by ITU(International Telecommunication Union) in this study. The information system is composed of the equipments which measure service quality and the systems which analyze the measured data. The schedule algorithm for effectively operating measurement equipments which are located over public switched telephone network is proposed. The functions of the Information system are Introduced. The information system improves the service quality effectively.

Key Words: Telephone Communication;Service Quality;Service Quality Information System;