|
Journal of Korean Society for Quality Management 2003;31(2): 40-. |
Developing Environmental Quality Deployment for Designing Environmentally Friendly Product |
|
|
|
|
ABSTRACT |
This study proposes Environmental Quality Deployment (EQD) by combining an instrument for measuring customer satisfaction (ENVIROQUAL) with a standard tool of product design in manufacturing called quality function deployment (QFD). The EQD presents the conceptual map of House of Environmental Quality as a means to implementation to help a company know what customers perceive as important in making environmentally friendly product and provide a framework for the translation of customer satisfaction into identifiable and measurable conformance specifications for environmentally friendly product design. |
Key Words:
EQD(Environmental Quality Deployment);QFD(Quality Function Deployment);Product Design;AHP(Analytic Hierarchy Precess); |
|
|
|