A Study on Relationship of Airmen influencing Airline Flight Quality

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Journal of Korean Society for Quality Management > Volume 31(4); 2003 > Article

Journal of Korean Society for Quality Management 2003;31(4): 95-.

항공사의 운항품질에 영향을 미치는 항공종사자의 관계에 관한 연구

은희봉, 최세종

한국항공대학교 항공운항관리학과

A Study on Relationship of Airmen influencing Airline Flight Quality

ABSTRACT

The primary purpose of this paper is to determine the impact of shared values, conflicts and balanced power that reside in the relationships between airline maintenance engineers and pilots who are considered to be core components in operating aircraft. According to the analysis, the higher the shared values, the lower the conflicts, and the more balanced power between those two parties, the higher the mutual trust and job satisfaction levels. It was also found that the quality of flight operation changes depending on the mutual trust and job satisfaction levels. These results clearly show that the quality of flight operation is directly related to the interactions among two parties and feelings for each other in an environment where mutual dependencies are highly required.

Key Words: airline;mechanics;flight crew;relationship;flight quality;