A Study on the Difference Factors in Service Quality for Hospital Industries

Park Jin Young,

Journal of Korean Society for Quality Management > Volume 32(3); 2004 > Article

Journal of Korean Society for Quality Management 2004;32(3): 45-.

병원 서비스품질 차이요인에 관한 연구

박진영

서비스 전략경영연구소

A Study on the Difference Factors in Service Quality for Hospital Industries

ABSTRACT

This study is to identify the differences in service quality for the 2nd-scale hospital Industries. The subjects of this survey for the empirical analysis are limited to the 2nd- scale hospitals in Korea: data are collected in Seoul, Incheon and Kyungki areas. The results are as follows. First, the efficiency for hospital operations confirmed the differences in bed scale. Second, the high-efficiency hospitals attach importance to efficiency with more than 100 bad scale and the low-efficiency hospitals attach Importance to service quality with less than 100 bed scale.

Key Words: Service Quality;SERVQUAL;DEA;Hospital;Efficiency;