An Empirical Study on the ISO 9000 Follow-up Management Practices of Korean Small Enterprises

Lee Jae-Kwan,

Journal of Korean Society for Quality Management > Volume 32(4); 2004 > Article

Journal of Korean Society for Quality Management 2004;32(4): 78-.

ISO 인증 중소기업의 사후관리에 관한 실증적 연구

이재관

숭실대학교 경영학과

An Empirical Study on the ISO 9000 Follow-up Management Practices of Korean Small Enterprises

ABSTRACT

The ISO 9000 Follow-up Management Practices (FMP) as an integrated area including training, QM systems, management commitment, customer focus, communication and related issues are examined. A sample of 191 small and medium-sized firms data from mail survey is analyzed by the SPSSWIN. A model of FMP including three factors (Systems, Training, and Customer Focus) is introduced. In this paper, a focus is laid on the comparison between ISO 9000:1994 vs. ISO 9000:2000 or 05 9000 certificates and between groups classified by the time length after certification, and on regression relationships between FMP level and business performance. The result shows that the difference of FMP level is significant between two versions and between groups. Quality level and system satisfaction are influenced significantly by the three factors.

Key Words: ISO 9000;Small Business;Quality Management;Follow-up;