| 경영이념(비전) 전파노력이 서비스 품질과 조직유효성에 미치는 영향 - 직무정서성의 조절효과를 중심으로 - |
| 조영호1, 이혜숙2, 서형도1 |
1아주대학교 경영학과
2다보스 병원 |
| Effect of Managerial Ideologies on Service Quality and Organizational Effectiveness - Focused on the Moderating Effect of Job Emotionality - |
| Yung-Ho Cho1, Hye-Sook Lee2, Hyung-Do Seo1 |
1Ajou University
2Dabos Hospital |
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| ABSTRACT |
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This study investigates whether the efforts of infusing managerial ideologies or organizational visions affect service quality and organizational effectiveness for emotional workers. Data for the empirical analysis were collected from employees (doctors, nurses, and so on) in 14 hospitals on a national scale. The results indicate that ideological infusion efforts have a significant and positive effect on service quality, job involvement, and organizational attachment. Interestingly, the effect of these efforts is greater than the effects of other employment conditions like wage, employment security, and social support. |
| Key Words:
Managerial Ideology;Service Quality;Emotional Labor;Job Emotionality; |
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