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Journal of Korean Society for Quality Management 2010;38(3): 425-. |
| 고용유연성이 기업성과에 미치는 영향에 관한 연구 : 컴퓨터 프로그래밍, 시스템 통합 및 관리업을 중심으로 |
| 조재정1, 류성열2 |
1숭실대학교 IT정책경영학과
2숭실대학교 IT대학 컴퓨터학부 |
| A study on the effect of employment flexibility on the business performance in the computer programming, system consultancy and related service industry |
| Jae-Jeong Cho1, Sung-Yul Rhew2 |
1Dept. of IT Policy and Management, Soongsil University
2Dept. of Computer Engineering, Soongsil University |
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| ABSTRACT |
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This study investigates what effects employment flexibility have on the business performance in the computer programming, system consultancy and related services. An analysis of the effects of employment flexibility on outcomes of human resource management revealed that companies which had a higher proportion of temporary agency workers and adjusted employment more frequently had higher turnover rates. The study also showed that the higher the proportion of non-regular workers, outsourcing and the easier it was to adjust working hours, the higher the absence rate. Meanwhile, companies that made employment adjustments more often showed higher defect rates and lower customer satisfaction. It was also found that in companies with a higher proportion of outsourcing and higher possibility of employment adjustments, workers were less interested in new technologies. |
| Key Words:
employment flexibility;non-regular workers;agency workers;outsourcing;employment adjustment;outcomes of human resource management; |
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