Mediating Effect of Trust in Supervisor on the Relationships Between Self-Leadership and Service Quality

Son, Eun-Il; Song, Jung-Su; Koh, Hyung-Il

Journal of Korean Society for Quality Management > Volume 39(2); 2011 > Article

Journal of Korean Society for Quality Management 2011;39(2): 281-.

셀프리더십이 서비스품질에 미치는 영향에 대한 상사신뢰의 매개효과 검증

손은일¹, 송정수¹, 고형일²

¹한국국제대학교 경영학과
²울산대학교 산업경영공학부

Mediating Effect of Trust in Supervisor on the Relationships Between Self-Leadership and Service Quality

Eun-Il Son¹, Jung-Su Song¹, Hyung-Il Koh²

¹Dept. of Business Administration, International University of Korea
²Dept. of Industrial Engineering, University of Ulsan

ABSTRACT

The purpose of this study verifies: the relationships between self-leadership and service quality, and mediator effect of the trust in supervisor. In order to verify the relationships and mediator effect, data obtained from 572 workers engaged in medical institutions at Ulsan Metropolitan City were analyzed by using SPSS 12.0, AMOS 5.0. The findings are as follows: First, the relationships between self-leadership and trust in supervisor is positively related. Second, there was also a positive correlation between the trust in supervisor and service quality. Third, the relationships between self-leadership and service quality is positively related. Finally, the trust in supervisor played as a partial mediator on the relationship between self-leadership and service quality. Based on these findings, the implications and the limitations of the study were presented including some directions for future studies.

Key Words: Self-leadership;Trust in Supervisor;Service Quality;Mediator;