The Impact of Supplier Involvement, Customer Involvement, and Employee Learning/Training on Product Quality and Organizational Performance

doi:2012.40.1.1

Journal of Korean Society for Quality Management > Volume 40(1); 2012 > Article

Journal of Korean Society for Quality Management 2012;40(1): 1-.
doi: https://doi.org/10.7469/JKSQM.2012.40.1.001

공급자참여와 고객참여 및 학습·훈련이 품질성과와 기업성과에 미치는 영향

The Impact of Supplier Involvement, Customer Involvement, and Employee Learning/Training on Product Quality and Organizational Performance

ABSTRACT

This study investigates the impact of supplier involvement, customer involvement, and employee training on product quality and organizational performance. Based on literature review, this study develops hypotheses and tests them by employing a structural equations model. Using survey data of 193 firms from 22 manufacturing industries, this study empirically shows that the activities for supply chain quality management (SCQM) enhance the quality and organizational performance. Specifically, quality leadership is revealed to be an antecedent of other SCQM activities. The most contributable finding is, while the supplier involvement and employee training directly enhance the organizational performance, customer involvement indirectly improves it via quality performance.

Key Words: Supplier Involvement;Customer involvement;Supply Chain Quality Management (SCQM);Organizational Performance;