| SIPOC 개념을 활용한 성과지표 개발 모델 |
| 정규석1, 윤상운2 |
1강원대학교 경영학과
2연세대학교 응용통계학과 |
| A Comprehensive Performance Indicators by SIPOC Model |
| Kyu-Suk Chung1, Sang-Un Yun2 |
1Dept. of Business Administration, Kangwon National University
2Dept. of Applied Statistics, Yonsei University |
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| ABSTRACT |
Purpose:
In this study, we suggest the systematic and comprehensive model to develop PI(Performance Indicators) of the organization or the process.
Methods:
The model is developed theoretically by using SIPOC(Supplier, Input, Process, Output, Customer) approach which is a tool to analyze the process and is compared with existing models to develop PI or KPI(key performance indicators); financial indicators, BSC, IPOO(input, process, output, outcome), traditional QCD (quality, cost, delivery), and IOS(input, output system).
Results:
The model provides more systematic method to develop PI and more comprehensive set of PI pools for all kinds of hierarchical levels of process than any other models to develop PI or KPI.
Conclusion:
This model will provide useful tools for the managers and the organizations who wish to develop PI. |
| Key Words:
PI;KPI;SIPOC;QCD;Outcome; |
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