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J Korean Soc Qual Manag
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Journal of Korean Society for Quality Management
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A Study on the Meaning of Modern Quality Management from the Etymological Perspective of the word PumJil (品質)
Jin-Young SIRH, Si-Hun Sung, Han-Joo Yoo, Oh-Hyun Song
J Korean Soc Qual Manag.
2016;44(1):61-76. Published online March 31, 2016
DOI:
https://doi.org/10.7469/JKSQM.2016.44.1.061
The Effects of Service Quality and Costs of Power Plant Maintenance Services on Customer Value and Customer Satisfaction
Jin-Ho Lee, Jong-Hoon Kim, Han-Joo Yoo
J Korean Soc Qual Manag.
2012;40(1):73
DOI:
https://doi.org/10.7469/JKSQM.2012.40.1.073
Cited By 3
A Study on the Service Quality Assessment Utilizing 6 Sigma - Focused on Domestic Banks -
Jong-Hoon Kim, Gwang-Suk Song, Han-Joo Yoo
J Korean Soc Qual Manag.
2011;39(4):527
A Study on the Evaluation of Efficiency in the Korean Small and Medium sized Construction Firms
Hyuk Kim, Han-Joo Yoo, Gwang-Suk Song
J Korean Soc Qual Manag.
2010;38(3):463
A Comparative Study on Productivity of the Single PPM Quality Certification Company by using the Bootstrapped Malmquist Productivity Indices
Gwang-Suk Song, Han-Joo Yoo
J Korean Soc Qual Manag.
2010;38(2):261
A Study on the Measurement of Service Efficiency using DEA - Focused on the SQI of Five Domestic Banks in Korea -
Jin-Wang Kim, Han-Joo Yoo, Gwang-Suk Song
J Korean Soc Qual Manag.
2009;37(1):80
A Comparative Study on the Service Efficiency Index(SEI) and Service Quality Consistency Index(SQCI) using the SQI
Gwang-Suk Song, Han-Joo Yoo
J Korean Soc Qual Manag.
2008;36(4):102
A Comparative Study on the Efficiency of Service Quality Management System : Focused on the SQI of City and Provincial Office
Han-Joo Yoo, Gwang-Suk Song
J Korean Soc Qual Manag.
2007;35(3):21
A Study on Evaluation of Service Quality in the Retail Industry using the 6 sigma
Han-Joo Yoo, Gwang-Suk Song
J Korean Soc Qual Manag.
2006;34(4):110
A Study on the Classification of KTX Customers by the Kano Model and Customer Satisfaction and Switching Barriers : Comparing with the Airline and Express Bus Customers
Han-Joo Yoo, Gwang-Suk Song
J Korean Soc Qual Manag.
2005;33(3):71
A Comparative Study on the Characteristics of Malcolm baldrige National quality Award and Japanese Quality Award
Han-Joo Yoo
J Korean Soc Qual Manag.
2000;28(4):140
A Study on the Movements of Quality Circle Activities in Japanese Companies
Han-Joo Yoo
J Korean Soc Qual Manag.
1995;23(4):90
A Survey Study of Quality Management Practices in Manufacturing and Service Sectors
Han-Joo Yoo, Dal-Gon Kim
J Korean Soc Qual Manag.
1994;22(4):120
A Study on the Success Factors of TQM -Through the AHP Analysis of Japanese companies-
Han-Joo Yoo
J Korean Soc Qual Manag.
1994;22(1):33
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