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Journal of Korean Society for Quality Management
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A Study on the Effect of Educational Service Quality and Communication on Customer Loyalty through Customer Satisfaction and Customer Trust
Eun Joung KIM, Jeong Ok HA, Jong Woo PARK
J Korean Soc Qual Manag.
2024;52(1):57-75. Published online March 31, 2024
DOI:
https://doi.org/10.7469/JKSQM.2024.52.1.57
The Quality Improvement of Medical Tourism
Education Service
Applying Kano Model
Ha Rim Byun, Jong Woo Park
J Korean Soc Qual Manag.
2020;48(2):309-328. Published online June 26, 2020
DOI:
https://doi.org/10.7469/JKSQM.2020.48.2.309
The Importance-Satisfaction Analysis of Service Quality in University
Myung Kyum Kim, Jongwoo Park
J Korean Soc Qual Manag.
2019;47(4):807-822. Published online December 27, 2019
DOI:
https://doi.org/10.7469/JKSQM.2019.47.4.807
A Study on the Factor Affecting the Service Commitment in Customer Satisfaction Education: Focused on Financial Institute Employee
Injoung Bae, Soeun Park, Jeongil Choi
J Korean Soc Qual Manag.
2016;44(1):121-138. Published online March 31, 2016
DOI:
https://doi.org/10.7469/JKSQM.2016.44.1.121
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