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J Korean Soc Qual Manag
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Journal of Korean Society for Quality Management
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A Study on the Implementation Plan for
Public Service
Quality Management Applying the ISO 18091 Framework
Jihoon Cho, Jebum Pyun
J Korean Soc Qual Manag.
2022;50(1):1-19. Published online March 28, 2022
DOI:
https://doi.org/10.7469/JKSQM.2022.50.1.1
Why Do Laggards Resist the IT Adoption in
Public Service
?: A Case of Expressway Hi-Pass System
Hee-Soo Cho, Yung-Ho Suh, Sang-Chul Lee, Sae-Bom Lee
J Korean Soc Qual Manag.
2019;47(2):367-380. Published online June 30, 2019
DOI:
https://doi.org/10.7469/JKSQM.2019.47.2.367
Analyzing the Causal Relationship between Qualities, Satisfaction, and Trust in
Public Service
s: an Intermediary Customer Perspective
June-Young Rha
J Korean Soc Qual Manag.
2010;38(3):378
1
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