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Factors Affecting the Mobile Instant Messenger Satisfaction, Loyalty, and Switching Intention
J Korean Soc Qual Manag. 2015;43(4):545-558.   Published online December 31, 2015
DOI: https://doi.org/10.7469/JKSQM.2015.43.4.545
                                 Cited By 1
jksqm-43-545-fig1.gifjksqm-43-545-fig2.gifT1-JKSQM-43-545.pngT3-JKSQM-43-545.png
A Study on Revisiting Intentions of Medical Institution Customers and Service Quality Factors Influencing Word-of-Mouth Effect
Kyoung-Hwan Kim, Young-Il Chang, You-Soo Jung
J Korean Soc Qual Manag. 2011;39(1):15
            
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