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J Korean Soc Qual Manag
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Journal of Korean Society for Quality Management
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A Study on the Effect of Educational Service Quality and Communication on
Customer Loyalty
through Customer Satisfaction and Customer Trust
Eun Joung KIM, Jeong Ok HA, Jong Woo PARK
J Korean Soc Qual Manag.
2024;52(1):57-75. Published online March 31, 2024
DOI:
https://doi.org/10.7469/JKSQM.2024.52.1.57
An Analysis of the Effect of Platform Information Quality and Customer Information Quality on
Customer Loyalty
to Online to Offline Platforms
Jun Sung Park, Heejun Park
J Korean Soc Qual Manag.
2024;52(1):23-42. Published online March 31, 2024
DOI:
https://doi.org/10.7469/JKSQM.2024.52.1.23
A Study on the Effect of Public Library Service Scape on
Customer Loyalty
Young Hee Kim, Dong Hyuk Jo
J Korean Soc Qual Manag.
2023;51(1):19-36. Published online March 31, 2023
DOI:
https://doi.org/10.7469/JKSQM.2023.51.1.19
Analyzing the Impact of Service Quality Factors on Trust, Customer Satisfaction, and
Customer Loyalty
of Major Telecommunication Companies in Korea
Hyun Mo Koo, Gyeong Ju Kim, Wan Seon Shin, Ho Jun Song
J Korean Soc Qual Manag.
2021;49(4):483-503. Published online December 28, 2021
DOI:
https://doi.org/10.7469/JKSQM.2021.49.4.483
The Effect of Employee Authenticity on
Customer Loyalty
via Rapport : A Moderated Mediation Model
Ki Baek Jung, Suk Bong Choi
J Korean Soc Qual Manag.
2020;48(3):361-379. Published online September 25, 2020
DOI:
https://doi.org/10.7469/JKSQM.2020.48.3.361
The Impact of Customization of TV Home Shopping Mobile Applications on Service Quality and
Customer Loyalty
Sang-Won Eum, Chul-Ok Ahn, Ho-Sun Rhim
J Korean Soc Qual Manag.
2019;47(2):255-269. Published online June 30, 2019
DOI:
https://doi.org/10.7469/JKSQM.2019.47.2.255
A Study on the Effects of the Mobile Telecommunication Quality on Customer Satisfaction and
Customer Loyalty
. -Focus on Moderation effect of Switching Barrier-
Byeong-Seo Min
J Korean Soc Qual Manag.
2016;44(4):921-934. Published online December 31, 2016
DOI:
https://doi.org/10.7469/JKSQM.2016.44.4.921
The Effects of Customer Experience at the Banks on
Customer loyalty
Gilgu Jeon, Hanjoo Yoo
J Korean Soc Qual Manag.
2016;44(2):357-372. Published online June 30, 2016
DOI:
https://doi.org/10.7469/JKSQM.2016.44.2.357
Factors Affecting the Mobile Instant Messenger Satisfaction, Loyalty, and Switching Intention
J Korean Soc Qual Manag.
2015;43(4):545-558. Published online December 31, 2015
DOI:
https://doi.org/10.7469/JKSQM.2015.43.4.545
Cited By 1
Customer satisfaction and competitiveness in Global Company: Structural Equation Modeling(SEM) approach to identify the role quality factor
Kim Gye Soo, Park Jong Cheol
J Korean Soc Qual Manag.
2015;43(1):43-55. Published online March 31, 2015
DOI:
https://doi.org/10.7469/JKSQM.2015.43.1.043
Cited By 1
A Study on the Interrelationship among Service Quality, Customer Satisfaction and
Customer Loyalty
by Distribution Channel, in the Dehumidifier Goods Industry
Kyusik Kim, Sangbok Ree
J Korean Soc Qual Manag.
2014;42(4):665
Excellence for Organization Quality Management Innovation Challenge -Comparison of Korea and China-
Gye-Soo Kim, Da-Peng Xu
J Korean Soc Qual Manag.
2013;41(4):499
DOI:
https://doi.org/10.7469/JKSQM.2013.41.4.499
The Study on the Effect of Health Care Service Quality upon
Customer Loyalty
: Based upon SERVPERF
Sang-Sook Han, In-Sun Son, Ja-Chul Gu, Sang-Chul Lee
J Korean Soc Qual Manag.
2007;35(1):61
Measuring Service Quality of Management Consulting
Byung-Ho Park, Dong-Won Lee, Youn-Sung Kim
J Korean Soc Qual Manag.
2005;33(3):47
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