Comparative Analysis of Service Quality Measurement - Hotel Service Oriented -

Journal of Korean Society for Quality Management > Volume 22(1); 1994 > Article

Journal of Korean Society for Quality Management 1994;22(1): 1-.

서비스 품질 측정 방법의 비교연구 - 호텔서비스를 중심으로 -

박흥식¹, 노형진²

¹목포대학교 관광경영학과
²경기대학교 경영학과

Comparative Analysis of Service Quality Measurement - Hotel Service Oriented -

Hung-Sik Park¹, Hyung-Jin Rho²

¹Dept. of Tourism Management, Mokpo National University
²Dept. of Business Administration, Kyonggi University

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