A Study on Improving the Competitiveness of the Small & Medium-sized Company by TQM Survey

Lee Jae-Kwan,; Yoo Hanjoo,

Journal of Korean Society for Quality Management > Volume 32(3); 2004 > Article

Journal of Korean Society for Quality Management 2004;32(3): 94-.

한국 중소기업의 품질경영 실태분석에 의한 경쟁력 제고방안 연구

이재관, 유한주

숭실대학교 경영학부

A Study on Improving the Competitiveness of the Small & Medium-sized Company by TQM Survey

ABSTRACT

TQM has been applied to the industry area regardless of the size of company. BNQA model should be identically applied to large companies and small & medium-sized company. However, there are many evidences that TQM model should be modified according to the size of company. In this study, we analyzed the practice of TQM in Korean small & medium-sized Company. Also, we tried to give some suggestions for improving the competitiveness of the small & medium-sized company. The result of this study is that leadership, work system, education and strategy development should be improved in domestic companies, and work system, education and strategy deployment should be improved in foreign companies.

Key Words: Small & Medium-sized Company;BNQA(Baldrige National Quality Award);TQM Model;