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A Study on Improvement of Market Share Rate in Open Market through Service Quality Improvement
Won-Hyung Lee, Jin-Oh An, Yong-Soo Kim
J Korean Soc Qual Manag. 2010;38(3):340
            
Case study: Improvement of Purchase Conversion Rate in Mobile Game Site using Six Sigma Process
Yong-Soo Kim
J Korean Soc Qual Manag. 2009;37(3):74
            
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