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Journal of Korean Society for Quality Management
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Effect of Customer Relationship Management(
CRM
) on Customer Satisfaction in the Equipment Construction Companies Using Kano Model
Seung Ho Lee, Seog Ju Chang
J Korean Soc Qual Manag.
2017;45(3):547-560. Published online September 30, 2017
DOI:
https://doi.org/10.7469/JKSQM.2017.45.3.547
A Study on the Effect of Brand Value Through Residential Satisfaction for
CRM
of Home Builders
Suk Hwang Jung, Seog Ju Chang
J Korean Soc Qual Manag.
2016;44(2):425-450. Published online June 30, 2016
DOI:
https://doi.org/10.7469/JKSQM.2016.44.2.425
Development of Prediction Model for Churn Agents -Comparing Prediction Accuracy Between Pattern Model and Matrix Model-
Bong-Rak An, Sae-Bom Lee, In-Sung Roh, Yung-Ho Suh
J Korean Soc Qual Manag.
2014;42(2):221
The Impact of Customer Partnership on
CRM
Success and New
CRM
Success: The Role of Relational Systems and Trust
, ,
J Korean Soc Qual Manag.
2004;32(1):21
A Study on the Strategic Implementation of e-Supply Chain Management System in the Manufacturing Industry
J Korean Soc Qual Manag.
2003;31(2):98
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