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Table of Contents | , 2011 Vol. 39 No.1
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In this issue:
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15
A Study on Revisiting Intentions of Medical Institution Customers and Service Quality Factors Influencing Word-of-Mouth Effect
Kyoung-Hwan Kim, Young-Il Chang, You-Soo Jung
J Korean Soc Qual Manag.
2011;39(1):15
24
Quality Determinants and Customer Satisfaction in Consulting Service for Small and Medium Sized Company
Young-Soon Chang
J Korean Soc Qual Manag.
2011;39(1):24
45
Key Factors for Invigorating Customer Satisfaction Management from TQM Perspective
Chang-Juck Suh, Hye-Mi Hwang
J Korean Soc Qual Manag.
2011;39(1):45
71
Economic Design of Zero-Failure Reliability Qualification Test
Young-Il Kwon
J Korean Soc Qual Manag.
2011;39(1):71
90
Development of Job Satisfaction Measurement Model Using Structural Equation Model
Young-Ho Chun
J Korean Soc Qual Manag.
2011;39(1):90
98
A symbiotic evolutionary algorithm for the clustering problems with an unknown number of clusters
Kyoung-Seok Shin, Jae-Yun Kim
J Korean Soc Qual Manag.
2011;39(1):98
109
Research on different expectations on recognition of innovative activities
Kwang-Soo Kim, Sang-Hak Choi
J Korean Soc Qual Manag.
2011;39(1):109
120
A Study on the PL Response by Integrated Management System
Kwang-Soo Kim, Gab-Chul Lim, Soon-Suk Chung
J Korean Soc Qual Manag.
2011;39(1):120
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