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Journal of Korean Society for Quality Management > Volume 17(2); 1989 > Article
Journal of Korean Society for Quality Management 1989;17(2): 142-.
Travel-Time 모델을 이용(利用)한 최적(最適) 서어비스 수준(水準) 결정(決定)에 관한 연구(硏究)
박병기1, 정종식2
1전북대학교 공과대학
2전주공업전문대학 공업경영과
A Study on the Determination of the Optimal Service Level by the Travel-Time Models
Byeong-Gi Park1, Jong-Sik Jeong2
In order to determine the level of service which minimizes the total of expected cost of service and the expected cost of waiting for that service, the important considerations are to evaluate the distance traveled to and from a service facility (D) and the expected number of mechanics in queueing system (L). The travel-time models are very useful when the servers must travel to the customer from the service facility. Thus, in this paper we studied on the determination of the optimal service level by the travel-time models. In order to decide the optimal service level, (D) has been introduced as a uniform distribution and (L) has been introduced as M/M/S model of queueing theory.
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