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A Study on the Effect of Educational Service Quality and Communication on Customer Loyalty through Customer Satisfaction and Customer Trust
Eun Joung KIM, Jeong Ok HA, Jong Woo PARK
J Korean Soc Qual Manag. 2024;52(1):57-75. Published online March 31, 2024 DOI: https://doi.org/10.7469/JKSQM.2024.52.1.57
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The Effect of Scuba Diving Resort Service Quality on Customer Satisfaction and Revisit Intention: Focusing on the Moderating Effect of Perceived Risk Attributes
Yun Bom Sung, Yonghwi Noh
J Korean Soc Qual Manag. 2023;51(4):589-606. Published online December 31, 2023 DOI: https://doi.org/10.7469/JKSQM.2023.51.4.589
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Analysis of the COVID-19 Pandemic-Driven Effect Changes of Quality Factors on Customer Satisfaction in Korean Police Civil Affairs Service
Seon-Kwan Yeo, Jong-Hyuk Lee, Won-Jun Choi, Ki-Hun Kim
J Korean Soc Qual Manag. 2023;51(1):67-78. Published online March 31, 2023 DOI: https://doi.org/10.7469/JKSQM.2023.51.1.67
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A Study on the Effect of Relationship Benefits on Customer Value, Customer Satisfaction and Loyalty - For Parents Using Early Childhood Education Institutions
Eun Joung Kim, Jong Woo Park
J Korean Soc Qual Manag. 2022;50(2):235-250. Published online June 30, 2022 DOI: https://doi.org/10.7469/JKSQM.2022.50.2.235
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The Effect of Virtual Reality Content Production Types on Customer Satisfaction
Dongseon Lee, Daehyun Lim, Kyonghwan Kim, Jeongil Choi
J Korean Soc Qual Manag. 2020;48(3):433-451. Published online September 25, 2020 DOI: https://doi.org/10.7469/JKSQM.2020.48.3.433
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Development of Auditory Evaluation Scale in Automobile Engine Sound
Wonjoon Kim
J Korean Soc Qual Manag. 2020;48(3):409-420. Published online September 25, 2020 DOI: https://doi.org/10.7469/JKSQM.2020.48.3.409
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A Study on the Improvement of Airline Educational Service Quality Factors using PCSI Index : Focusing on K-airline
MinKyo Kim, YounSung Kim, SungUk Lim
J Korean Soc Qual Manag. 2020;48(2):329-344. Published online June 26, 2020 DOI: https://doi.org/10.7469/JKSQM.2020.48.2.329
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The Effect of Service Quality of Economy Hotels Through Mediating Customer Satisfaction on Re-visit Intention - Focused on Home Inn in China
Jing Wang, Youn Sung Kim
J Korean Soc Qual Manag. 2019;47(4):875-894. Published online December 27, 2019 DOI: https://doi.org/10.7469/JKSQM.2019.47.4.875
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Validity Analysis of Korean Food for Launching Halal Market in Egypt Using the Kano-Timko Model with Conjoint Anlaysis
Young Seok Son, Byong Seo Lee, Kyung Soo Na
J Korean Soc Qual Manag. 2019;47(2):345-365. Published online June 30, 2019 DOI: https://doi.org/10.7469/JKSQM.2019.47.2.345
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A Study on the Impact of Perceived Cosmetic Brand App on Continuous Usage Intention
- Meditating Effect of Customer Satisfaction and Moderating Effect of Involvement -
Jia Zhao, Yeonggil Kim, Youn Sung Kim
J Korean Soc Qual Manag. 2019;47(2):237-254. Published online June 30, 2019 DOI: https://doi.org/10.7469/JKSQM.2019.47.2.237
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The effects of Sharing Bicycle Service Quality on Creating Shared Value and Use Intention in China
Eunji Lee, Chulho Cho
J Korean Soc Qual Manag. 2018;46(3):523-538. Published online September 30, 2018 DOI: https://doi.org/10.7469/JKSQM.2018.46.3.523
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The Effects of Project Managers’Servant Leadership on Project Performance via Customer Satisfaction
Hyung-Su Lee, Ho-Chul Shin
J Korean Soc Qual Manag. 2018;46(2):283-300. Published online June 30, 2018 DOI: https://doi.org/10.7469/JKSQM.2018.46.2.283
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A study on inducing process of critical design factors for enhancing customer satisfaction
Youngjae Im
J Korean Soc Qual Manag. 2017;45(4):717-738. Published online December 31, 2017 DOI: https://doi.org/10.7469/JKSQM.2017.45.4.717
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Effect of Customer Relationship Management(CRM) on Customer Satisfaction in the Equipment Construction Companies Using Kano Model
Seung Ho Lee, Seog Ju Chang
J Korean Soc Qual Manag. 2017;45(3):547-560. Published online September 30, 2017 DOI: https://doi.org/10.7469/JKSQM.2017.45.3.547
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A study on Service Quality of Defence Quality Assurance Activites using Kano Model & PCSI Index
Hyun-Soo Seo, Jae-Hyun Seo, Hyun-Min Kim
J Korean Soc Qual Manag. 2017;45(2):261-274. Published online June 30, 2017 DOI: https://doi.org/10.7469/JKSQM.2017.45.2.261
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A Study on the Customer Satisfaction for Smart Audio's Concept Features through the Kano Model
HoonChul Shin, Jonghak Kim, Young-Taek Park
J Korean Soc Qual Manag. 2016;44(4):951-963. Published online December 31, 2016 DOI: https://doi.org/10.7469/JKSQM.2016.44.4.951
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A Study on the Effects of the Mobile Telecommunication Quality on Customer Satisfaction and Customer Loyalty. -Focus on Moderation effect of Switching Barrier-
Byeong-Seo Min
J Korean Soc Qual Manag. 2016;44(4):921-934. Published online December 31, 2016 DOI: https://doi.org/10.7469/JKSQM.2016.44.4.921
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Affective quality improving method for service fields by analysing customers' affective sensory responses
Jaeho Choe, Sungjoon Park
J Korean Soc Qual Manag. 2016;44(4):897-906. Published online December 31, 2016 DOI: https://doi.org/10.7469/JKSQM.2016.44.4.897
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The Effects of Customer Experience at the Banks on Customer loyalty
Gilgu Jeon, Hanjoo Yoo
J Korean Soc Qual Manag. 2016;44(2):357-372. Published online June 30, 2016 DOI: https://doi.org/10.7469/JKSQM.2016.44.2.357
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Literature Review on the Service Quality in KSQM for 50 Years
Youn Sung Kim
J Korean Soc Qual Manag. 2016;44(2):265-276. Published online June 30, 2016 DOI: https://doi.org/10.7469/JKSQM.2016.44.2.265
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Measuring Creativity of Ideas and the Corresponding Customer Satisfaction
Ikseon Kang, Haegeun Song, Young-Taek Park
J Korean Soc Qual Manag. 2016;44(1):139-152. Published online March 31, 2016 DOI: https://doi.org/10.7469/JKSQM.2016.44.1.139
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Factors Affecting the Mobile Instant Messenger Satisfaction, Loyalty, and Switching Intention
J Korean Soc Qual Manag. 2015;43(4):545-558. Published online December 31, 2015 DOI: https://doi.org/10.7469/JKSQM.2015.43.4.545
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Case Study for Improving Lecture Satisfaction using S-NS Diagram
J Korean Soc Qual Manag. 2015;43(4):489-498. Published online December 31, 2015 DOI: https://doi.org/10.7469/JKSQM.2015.43.4.489
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A Study on the Interrelationship among Service Quality, Customer Satisfaction and Customer Loyalty by Distribution Channel, in the Dehumidifier Goods Industry
Kyusik Kim, Sangbok Ree
J Korean Soc Qual Manag. 2014;42(4):665
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The Effect of Hospital Web Service Quality on Initial Trust and Off-line Visit Intention: Focusing on Medium and Small Size Hospital
Sang-Han Kim, Chul-Ho Cho
J Korean Soc Qual Manag. 2014;42(3):445
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Image Improvement and Trust Building of Traditional Medical Service Considered Emotional Attachment
Chul-Ho Cho
J Korean Soc Qual Manag. 2013;41(2):261 DOI: https://doi.org/10.7469/JKSQM.2013.41.2.261
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TQM Factors and Their Impact on Service Recovery and Service Performance - In restaurant settings -
Jong Bae Suk, Soong Hwan Chung, Kanghwa Choi
J Korean Soc Qual Manag. 2013;41(1):95 DOI: https://doi.org/10.7469/JKSQM.2013.41.1.095
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A Study on the Effects of the Port Service Quality on Customer Satisfaction and Performance in Incheon Port
SooMan Kim, HaeSup Choi, Youn Sung Kim, Hong Sung Yoo, Seuck-Cheun Yoo, Seo-Young Kim
J Korean Soc Qual Manag. 2012;40(4):543 DOI: https://doi.org/10.7469/JKSQM.2012.40.4.543
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The Effects of Service Quality and Costs of Power Plant Maintenance Services on Customer Value and Customer Satisfaction
Jin-Ho Lee, Jong-Hoon Kim, Han-Joo Yoo
J Korean Soc Qual Manag. 2012;40(1):73 DOI: https://doi.org/10.7469/JKSQM.2012.40.1.073
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Public Internet Service and Customer Satisfaction with a Focus on Public Agencies in Korea
Hee-Jun Park, Seok-Hee Son, Hong-Sung Kim
J Korean Soc Qual Manag. 2011;39(4):565
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