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The effects of Sharing Bicycle Service Quality on Creating Shared Value and Use Intention in China
Eunji Lee, Chulho Cho
J Korean Soc Qual Manag. 2018;46(3):523-538. Published online September 30, 2018 DOI: https://doi.org/10.7469/JKSQM.2018.46.3.523
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The Effects of Project Managers’Servant Leadership on Project Performance via Customer Satisfaction
Hyung-Su Lee, Ho-Chul Shin
J Korean Soc Qual Manag. 2018;46(2):283-300. Published online June 30, 2018 DOI: https://doi.org/10.7469/JKSQM.2018.46.2.283
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The Effect of Flight Attendant’s Ego State on Job Satisfaction and Customer Orientation
-Focused on Transactional Analysis-
Jiwon Moon, Jiyoung Yeon, Jeongil Choi
J Korean Soc Qual Manag. 2018;46(1):135-152. Published online March 31, 2018 DOI: https://doi.org/10.7469/JKSQM.2018.46.1.135
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The Effects of Audit Quality on Audit Performance
Gwangyun Choi, JongWoo Park
J Korean Soc Qual Manag. 2018;46(1):113-134. Published online March 31, 2018 DOI: https://doi.org/10.7469/JKSQM.2018.46.1.113
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An Effect of Psychological Empowerment on Employees' Voluntary Service Attitude in the Elderly Care Hospital: Moderating Effect of LMX
Ok-Soon Shin, Chul-Ho Cho
J Korean Soc Qual Manag. 2018;46(1):75-94. Published online March 31, 2018 DOI: https://doi.org/10.7469/JKSQM.2018.46.1.075
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The empirical study on e-learning quality and its relevant constructs
Misook Lee
J Korean Soc Qual Manag. 2017;45(4):917-932. Published online December 31, 2017 DOI: https://doi.org/10.7469/JKSQM.2017.45.4.917
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A study on inducing process of critical design factors for enhancing customer satisfaction
Youngjae Im
J Korean Soc Qual Manag. 2017;45(4):717-738. Published online December 31, 2017 DOI: https://doi.org/10.7469/JKSQM.2017.45.4.717
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Effect of Customer Relationship Management(CRM) on Customer Satisfaction in the Equipment Construction Companies Using Kano Model
Seung Ho Lee, Seog Ju Chang
J Korean Soc Qual Manag. 2017;45(3):547-560. Published online September 30, 2017 DOI: https://doi.org/10.7469/JKSQM.2017.45.3.547
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Derivation of affective factors for automotive interior material and its association analysis on material properties
Sungjoon Park, Jaekyu Park, Jaeho Choe
J Korean Soc Qual Manag. 2017;45(3):521-532. Published online September 30, 2017 DOI: https://doi.org/10.7469/JKSQM.2017.45.3.521
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An Effect of Image and Satisfaction of Job Information Sites for High Quality Human Resources on Relationship Quality and Loyalty Intention
Chul-Ho Cho
J Korean Soc Qual Manag. 2017;45(2):275-292. Published online June 30, 2017 DOI: https://doi.org/10.7469/JKSQM.2017.45.2.275
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A study on Service Quality of Defence Quality Assurance Activites using Kano Model & PCSI Index
Hyun-Soo Seo, Jae-Hyun Seo, Hyun-Min Kim
J Korean Soc Qual Manag. 2017;45(2):261-274. Published online June 30, 2017 DOI: https://doi.org/10.7469/JKSQM.2017.45.2.261
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A Study on Quality Dimension and Improvement Priority for Enhancing University Educational Service Satisfaction
Youngsoon Chang, Dajung Jung, Donyun Kim
J Korean Soc Qual Manag. 2017;45(1):11-24. Published online March 31, 2017 DOI: https://doi.org/10.7469/JKSQM.2017.45.1.011
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The Relationship among Leader-Member Exchange(LMX), Empowerment, Job Satisfaction, Organizational Commitment, and Customer Orientation : Focused on the Jeju-Air
Jung-A Lee, Gi-Jong Lee
J Korean Soc Qual Manag. 2016;44(4):983-997. Published online December 31, 2016 DOI: https://doi.org/10.7469/JKSQM.2016.44.4.983
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A Study on the Customer Satisfaction for Smart Audio's Concept Features through the Kano Model
HoonChul Shin, Jonghak Kim, Young-Taek Park
J Korean Soc Qual Manag. 2016;44(4):951-963. Published online December 31, 2016 DOI: https://doi.org/10.7469/JKSQM.2016.44.4.951
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A Study on the Effects of the Mobile Telecommunication Quality on Customer Satisfaction and Customer Loyalty. -Focus on Moderation effect of Switching Barrier-
Byeong-Seo Min
J Korean Soc Qual Manag. 2016;44(4):921-934. Published online December 31, 2016 DOI: https://doi.org/10.7469/JKSQM.2016.44.4.921
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Affective quality improving method for service fields by analysing customers' affective sensory responses
Jaeho Choe, Sungjoon Park
J Korean Soc Qual Manag. 2016;44(4):897-906. Published online December 31, 2016 DOI: https://doi.org/10.7469/JKSQM.2016.44.4.897
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The Effect on Consumer Satisfaction through the Quality Characteristics of Consumer Perception for Smart Car Technology
In Sun Back, Seog Ju Chang
J Korean Soc Qual Manag. 2016;44(3):661-676. Published online September 30, 2016 DOI: https://doi.org/10.7469/JKSQM.2016.44.3.661
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A Study on the Effect of Brand Value Through Residential Satisfaction for CRM of Home Builders
Suk Hwang Jung, Seog Ju Chang
J Korean Soc Qual Manag. 2016;44(2):425-450. Published online June 30, 2016 DOI: https://doi.org/10.7469/JKSQM.2016.44.2.425
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The Effects of Customer Experience at the Banks on Customer loyalty
Gilgu Jeon, Hanjoo Yoo
J Korean Soc Qual Manag. 2016;44(2):357-372. Published online June 30, 2016 DOI: https://doi.org/10.7469/JKSQM.2016.44.2.357
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Literature Review on the Service Quality in KSQM for 50 Years
Youn Sung Kim
J Korean Soc Qual Manag. 2016;44(2):265-276. Published online June 30, 2016 DOI: https://doi.org/10.7469/JKSQM.2016.44.2.265
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An Effect of SNS Performance and Arts Information Service Quality on Initial Trust and Prosumer Activity: Focusing on Dance Performance
Sun-Woo Park, Chul-Ho Cho
J Korean Soc Qual Manag. 2016;44(1):199-214. Published online March 31, 2016 DOI: https://doi.org/10.7469/JKSQM.2016.44.1.199
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Measuring Creativity of Ideas and the Corresponding Customer Satisfaction
Ikseon Kang, Haegeun Song, Young-Taek Park
J Korean Soc Qual Manag. 2016;44(1):139-152. Published online March 31, 2016 DOI: https://doi.org/10.7469/JKSQM.2016.44.1.139
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Factors Affecting the Mobile Instant Messenger Satisfaction, Loyalty, and Switching Intention
J Korean Soc Qual Manag. 2015;43(4):545-558. Published online December 31, 2015 DOI: https://doi.org/10.7469/JKSQM.2015.43.4.545
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Case Study for Improving Lecture Satisfaction using S-NS Diagram
J Korean Soc Qual Manag. 2015;43(4):489-498. Published online December 31, 2015 DOI: https://doi.org/10.7469/JKSQM.2015.43.4.489
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Effects of Instructor's Communication Quality on Learning Flow and Satisfaction of Students: Targeting the Students(Parents) Participating in the Early Childhood Education Programs
Hee-Jung Kim, Joon-Ho Kim
J Korean Soc Qual Manag. 2015;43(2):201-218. Published online June 30, 2015 DOI: https://doi.org/10.7469/JKSQM.2015.43.2.201
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An Effect of SNS Tourism Information Service Quality on User Satisfaction and Reuse Intention: Focusing on Mediating Effect of Value
Tae-Kyung Kim, Chul-Ho Cho
J Korean Soc Qual Manag. 2015;43(2):185-200. Published online June 30, 2015 DOI: https://doi.org/10.7469/JKSQM.2015.43.2.185
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Service Development using Fuzzy QFD in the banking industry
Eun Jin Yu, Choonjong Kwak
J Korean Soc Qual Manag. 2015;43(1):103-123. Published online March 31, 2015 DOI: https://doi.org/10.7469/JKSQM.2015.43.1.103
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A Study on the Interrelationship among Service Quality, Customer Satisfaction and Customer Loyalty by Distribution Channel, in the Dehumidifier Goods Industry
Kyusik Kim, Sangbok Ree
J Korean Soc Qual Manag. 2014;42(4):665
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The Effect of Hospital Web Service Quality on Initial Trust and Off-line Visit Intention: Focusing on Medium and Small Size Hospital
Sang-Han Kim, Chul-Ho Cho
J Korean Soc Qual Manag. 2014;42(3):445
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An Empirical Study on the Influence Factors of the Mobile Cloud Storage Service Satisfaction
Kwangdoo Choi, Insu Cho, Heejun Park, Kiwon Lee, Junmo Kang
J Korean Soc Qual Manag. 2013;41(3):381 DOI: https://doi.org/10.7469/JKSQM.2013.41.3.381
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