| Home | E-Submission | Sitemap | Editorial Office |  
top_img
Journal of Korean Society for Quality Management Search > Browse Articles > Search



Image Improvement and Trust Building of Traditional Medical Service Considered Emotional Attachment
Chul-Ho Cho
J Korean Soc Qual Manag. 2013;41(2):261
DOI: https://doi.org/10.7469/JKSQM.2013.41.2.261
            
TQM Factors and Their Impact on Service Recovery and Service Performance - In restaurant settings -
Jong Bae Suk, Soong Hwan Chung, Kanghwa Choi
J Korean Soc Qual Manag. 2013;41(1):95
DOI: https://doi.org/10.7469/JKSQM.2013.41.1.095
               Cited By 2
The Effects of Service Quality of Education on Service Commitment - Focused on Life Insurance Planners -
Injoung Bae, Jeongil Choi, Miseon Kang, Sungeun Lim
J Korean Soc Qual Manag. 2013;41(1):79
DOI: https://doi.org/10.7469/JKSQM.2013.41.1.079
               Cited By 3
A Study on the Effects of the effect of University Advertising and Realization on to Apply and Choice University
Jang Jin Ha, Jae Young Moon
J Korean Soc Qual Manag. 2013;41(1):69
DOI: https://doi.org/10.7469/JKSQM.2013.41.1.069
               Cited By 1
Effect of Difference Education Quality on Student Satisfaction and Student Loyalty
Gye-Soo Kim
J Korean Soc Qual Manag. 2013;41(1):53
DOI: https://doi.org/10.7469/JKSQM.2013.41.1.053
               Cited By 2
A Study on the Effects of the Port Service Quality on Customer Satisfaction and Performance in Incheon Port
SooMan Kim, HaeSup Choi, Youn Sung Kim, Hong Sung Yoo, Seuck-Cheun Yoo, Seo-Young Kim
J Korean Soc Qual Manag. 2012;40(4):543
DOI: https://doi.org/10.7469/JKSQM.2012.40.4.543
               Cited By 2
A Study on Development of Quality Satisfaction Index Model for Military Goods
Se-Min Kwon, Seok-Goo Choi, Kyoung-Ho Cho, Seung-Ho Baek, Yong-Seop Kim
J Korean Soc Qual Manag. 2012;40(3):234
DOI: https://doi.org/10.7469/JKSQM.2012.40.3.234
               Cited By 2
Variables Affecting End-User Satisfaction in Application Market
Hyun-Mo Kim, Jae-Hong Park, Sang-Chul Lee, Yung-Ho Suh
J Korean Soc Qual Manag. 2012;40(2):211
DOI: https://doi.org/10.7469/JKSQM.2012.40.2.211
               Cited By 3
The Effects of Service Quality and Costs of Power Plant Maintenance Services on Customer Value and Customer Satisfaction
Jin-Ho Lee, Jong-Hoon Kim, Han-Joo Yoo
J Korean Soc Qual Manag. 2012;40(1):73
DOI: https://doi.org/10.7469/JKSQM.2012.40.1.073
               Cited By 3
A study on Mobile SNS Attributes Effects on Information share, Relationship formation, and User satisfaction
Sun-Hee Sim, Jae-Young Moon
J Korean Soc Qual Manag. 2012;40(1):60
DOI: https://doi.org/10.7469/JKSQM.2012.40.1.060
               Cited By 11
Public Internet Service and Customer Satisfaction with a Focus on Public Agencies in Korea
Hee-Jun Park, Seok-Hee Son, Hong-Sung Kim
J Korean Soc Qual Manag. 2011;39(4):565
            
A Study on the Relation of Service Quality and Customer Satisfaction in Complex Service System
Hyung-Wook Kim, Yung-Kwan Lee, Sun-Ho Sin
J Korean Soc Qual Manag. 2011;39(4):556
            
Development of Job Satisfaction Measurement Model Using Structural Equation Model
Young-Ho Chun
J Korean Soc Qual Manag. 2011;39(1):90
            
Key Factors for Invigorating Customer Satisfaction Management from TQM Perspective
Chang-Juck Suh, Hye-Mi Hwang
J Korean Soc Qual Manag. 2011;39(1):45
            
Quality Determinants and Customer Satisfaction in Consulting Service for Small and Medium Sized Company
Young-Soon Chang
J Korean Soc Qual Manag. 2011;39(1):24
            
The Relationship between Service Quality and Satisfaction of E-government Self Service Technology (SST)
Weon-Sang Yoo, Jonathan S. Kim, Sung-Bin Cho
J Korean Soc Qual Manag. 2010;38(4):549
            
Analyzing the Causal Relationship between Qualities, Satisfaction, and Trust in Public Services: an Intermediary Customer Perspective
June-Young Rha
J Korean Soc Qual Manag. 2010;38(3):378
            
A Study on Improvement of Market Share Rate in Open Market through Service Quality Improvement
Won-Hyung Lee, Jin-Oh An, Yong-Soo Kim
J Korean Soc Qual Manag. 2010;38(3):340
            
Potential Customer Satisfaction Improvement Index based on Kano Model
Sung-Uk Lim, Young-Taek Park
J Korean Soc Qual Manag. 2010;38(2):248
            
Empirical study on Customer Satisfaction and others Factor influencing "would recommend" in NPS(Net Promoter Score) - Focus on Kitchen furniture -
Kyu-Sik Kim, Sang-Bok Ree
J Korean Soc Qual Manag. 2009;37(2):58
            
A Study on Influence Factors for the Customer Satisfaction in the Automobile Insurance Market
Ihn-Shik Lee
J Korean Soc Qual Manag. 2008;36(3):66
            
The Effect of Components of Interactivity on Satisfaction, Trust, Commitment and Loyalty in Online Community
Yong-Gil Choi, Dong-Choon Choi, Sung-Su Lee
J Korean Soc Qual Manag. 2007;35(4):123
            
The Factors for Service Recovery of Family Restaurant and Mobile Telecommunication Service
Se-Gu Oh
J Korean Soc Qual Manag. 2007;35(4):111
            
Measuring the Service Quality of Mobile Internet and Studying the Effects on Marketing Performance
Yoon-Seo Park, Seung-In Lee, Sam-Kwon Kim, Liu Yang
J Korean Soc Qual Manag. 2007;35(2):63
            
The Study on the Effect of Health Care Service Quality upon Customer Loyalty : Based upon SERVPERF
Sang-Sook Han, In-Sun Son, Ja-Chul Gu, Sang-Chul Lee
J Korean Soc Qual Manag. 2007;35(1):61
            
An Affection of Blog Service Quality on Service Value and Customer Satisfaction : Focusing on Cyword
Chul-Ho Cho, Byung-Suh Kang
J Korean Soc Qual Manag. 2007;35(1):35
            
Service Quality of Internet-based Lecture and In-class Lecture at the University Level
Jae-Hong Yoon
J Korean Soc Qual Manag. 2006;34(4):65
            
An Effect of Service Quality Factors on Customer Satisfaction in Infant Education Institutes : Centered on the Comparison of Kindergartens and Daycare Centers
J Korean Soc Qual Manag. 2006;34(2):48
            
The Effects of Trust on Customer Satisfaction and Re-use Intention in P2P File Sharing
Chul-Ho Cho, Byung-Suh Kang
J Korean Soc Qual Manag. 2006;34(2):33
            
Measuring Service Quality of Management Consulting
Byung-Ho Park, Dong-Won Lee, Youn-Sung Kim
J Korean Soc Qual Manag. 2005;33(3):47
            
1 | 2 | 3 | 4 |
E-Submission
Email Alert
Author's Index
ksqm
GoogleScholar
ScienceCentral
Similarity Check
Crossref Cited-by Linking
CrossMark
Funder Registry
ORCID
COPE
Editorial Office
1806, 310, Gangnam-daero, Gangnam-gu, Seoul, 06253, Korea
TEL: +82-2-563-0357   FAX: +82-2-563-0358   E-mail: ksqmeditor@ksqm.org
About |  Browse Articles |  Current Issue |  For Authors and Reviewers
Copyright © The Korean Society for Quality Management.                 Developed in M2PI
Close layer
prev next