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Quality Determinants and Customer Satisfaction in Consulting Service for Small and Medium Sized Company
Young-Soon Chang
J Korean Soc Qual Manag. 2011;39(1):24
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Analyzing the Service Blueprint for Aircraft Cabin Service
Ji-Min Lee, Youn-Sung Kim, Dong-Won Lee
J Korean Soc Qual Manag. 2010;38(4):593
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Comparative Performance of the Size Determination Method Using Quality Loss Function
Sung-Uk Lim, Hyoun-Jung Kang, Young-Taek Park
J Korean Soc Qual Manag. 2010;38(4):587
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The Relationship between Service Quality and Satisfaction of E-government Self Service Technology (SST)
Weon-Sang Yoo, Jonathan S. Kim, Sung-Bin Cho
J Korean Soc Qual Manag. 2010;38(4):549
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A Study on Improvement of Market Share Rate in Open Market through Service Quality Improvement
Won-Hyung Lee, Jin-Oh An, Yong-Soo Kim
J Korean Soc Qual Manag. 2010;38(3):340
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Data Technology: New Interdisciplinary Science & Technology
Sung-Hyun Park
J Korean Soc Qual Manag. 2010;38(3):294
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An Analysis of Relationship between ISO 9000 Quality Management Principles and ISO 9001 Requirements
Hyung-Gyoo Won
J Korean Soc Qual Manag. 2010;38(2):276
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Research on grading the quality level and developing the comparability index of the national statistics
Kyu-Ho Shim
J Korean Soc Qual Manag. 2010;38(2):150
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An Empirical Study on How the Quality Attribute and the Perceived Quality Effect to the Customer Attitude for Agricultural Products and Food Industry
Hyun-Woo Choi, Sang-Bok Ree
J Korean Soc Qual Manag. 2010;38(1):108
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An Empirical Study on the Effect and Operation of QMS
Deok-Soo Lee
J Korean Soc Qual Manag. 2010;38(1):101
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A Study on the Relationship of Process Quality, Outcome Quality, and Management Performance - Combination of Service Quality and BSC Concept for Insurance Industry -
Hyung-Wook Kim
J Korean Soc Qual Manag. 2009;37(4):43
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Effect of Managerial Ideologies on Service Quality and Organizational Effectiveness - Focused on the Moderating Effect of Job Emotionality -
Yung-Ho Cho, Hye-Sook Lee, Hyung-Do Seo
J Korean Soc Qual Manag. 2009;37(3):18
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An Effect of the Improvement Activities on the Financial Performance
Kyu-Suk Chung
J Korean Soc Qual Manag. 2009;37(3):1
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The Classification of Logistics Service Quality through the utilization of Kano Model
Gi-Du Kang, Seung-Ho Ahn, Hong-Sik Cheon, Woo-Yeong Lee
J Korean Soc Qual Manag. 2009;37(2):32
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A Study on the Measurement of Service Efficiency using DEA - Focused on the SQI of Five Domestic Banks in Korea -
Jin-Wang Kim, Han-Joo Yoo, Gwang-Suk Song
J Korean Soc Qual Manag. 2009;37(1):80
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Performance Analysis for Supply Chain Quality Management
Tai-Kyoo Kim, One-Soon Hyun
J Korean Soc Qual Manag. 2009;37(1):69
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A Empirical Study on Applying the BSC for Service Quality Development
Hyung-Wook Kim, Hyuck-Tae Kwon, Hyung-Seok Oh
J Korean Soc Qual Manag. 2009;37(1):20
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Analysis of Causal Relationship among Performance Factors of Quality Management in Korean Public Enterprises : Using Malcolm Baldrige Non-profit Criteria
Jae-Young Moon, Sang-Chul Lee, Dong-Ki Lee, Young-Ho Suh
J Korean Soc Qual Manag. 2009;37(1):10
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A Comparative Study on the Service Efficiency Index(SEI) and Service Quality Consistency Index(SQCI) using the SQI
Gwang-Suk Song, Han-Joo Yoo
J Korean Soc Qual Manag. 2008;36(4):102
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Effects of Limited Capacity on Screening Procedures Using a Surrogate Variable
Ik-Jun Choi, Sung-Hoon Hong
J Korean Soc Qual Manag. 2008;36(4):77
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A Study on the Integration of Local Public Enterprise Evaluation(LPEE) and Malcolm Baldrige Model(MBM)
Kil-Soo Choi
J Korean Soc Qual Manag. 2008;36(4):65
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A Scale for Measuring Standardization of Service Encounter Process
Chang-Juek Suh, Se-Young Lee
J Korean Soc Qual Manag. 2008;36(4):47
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Quality Characteristics for the Quality Evaluation of Information System
Ji-Myung Kim, Kwan-Suk Lee
J Korean Soc Qual Manag. 2008;36(4):19
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An Empirical Study of Museum Marketing Activation which are Introduced Quality Management
Myung-Ae Suh, Sang-Bok Ree
J Korean Soc Qual Manag. 2008;36(4):7
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Literature Review of Service Quality - Focused on Korean Research Papers -
Hyo-Seok Yang, Do-Kyung Sung, Choon-Burn Yoo
J Korean Soc Qual Manag. 2008;36(3):112
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Optimal 3G Telecommunication Service Switching Time Considering Telecommunication Quality of Service
Jong-Ryong Lee, kang-Hwa Choi, Soo-Wook Kim
J Korean Soc Qual Manag. 2008;36(3):76
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A Study on Influence Factors for the Customer Satisfaction in the Automobile Insurance Market
Ihn-Shik Lee
J Korean Soc Qual Manag. 2008;36(3):66
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An Empirical Study on Domestic Small Group Activities of Quality Improvement And Quality Improvement Tools
Chang-Jun Kim, Young-Gil Moon, Sun-Keun Seo
J Korean Soc Qual Manag. 2008;36(3):22
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A Method to Determine the Final Importance of Customer Attributes Considering Statistical Significance
Kyung-Mee O. Kim
J Korean Soc Qual Manag. 2008;36(3):1
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Continuous Quality Improvement of Medical Equipments Based on Clinical Monitoring: A Case Study of Dental Implants
Myung-Duk Kim, Tae-Gwan Eom, Young-Jin Kim
J Korean Soc Qual Manag. 2008;36(2):59
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