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A Study on the Effect of Educational Service Quality and Communication on Customer Loyalty through Customer Satisfaction and Customer Trust
Eun Joung KIM, Jeong Ok HA, Jong Woo PARK
J Korean Soc Qual Manag. 2024;52(1):57-75. Published online March 31, 2024 DOI: https://doi.org/10.7469/JKSQM.2024.52.1.57
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An Analysis of the Effect of Platform Information Quality and Customer Information Quality on Customer Loyalty to Online to Offline Platforms
Jun Sung Park, Heejun Park
J Korean Soc Qual Manag. 2024;52(1):23-42. Published online March 31, 2024 DOI: https://doi.org/10.7469/JKSQM.2024.52.1.23
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A Study on the Effect of Public Library Service Scape on Customer Loyalty
Young Hee Kim, Dong Hyuk Jo
J Korean Soc Qual Manag. 2023;51(1):19-36. Published online March 31, 2023 DOI: https://doi.org/10.7469/JKSQM.2023.51.1.19
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A Study on the Effect of Relationship Benefits on Customer Value, Customer Satisfaction and Loyalty - For Parents Using Early Childhood Education Institutions
Eun Joung Kim, Jong Woo Park
J Korean Soc Qual Manag. 2022;50(2):235-250. Published online June 30, 2022 DOI: https://doi.org/10.7469/JKSQM.2022.50.2.235
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Analyzing the Impact of Service Quality Factors on Trust, Customer Satisfaction, and Customer Loyalty of Major Telecommunication Companies in Korea
Hyun Mo Koo, Gyeong Ju Kim, Wan Seon Shin, Ho Jun Song
J Korean Soc Qual Manag. 2021;49(4):483-503. Published online December 28, 2021 DOI: https://doi.org/10.7469/JKSQM.2021.49.4.483
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The Effect of Employee Authenticity on Customer Loyalty via Rapport : A Moderated Mediation Model
Ki Baek Jung, Suk Bong Choi
J Korean Soc Qual Manag. 2020;48(3):361-379. Published online September 25, 2020 DOI: https://doi.org/10.7469/JKSQM.2020.48.3.361
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The Effect of Motor Manufacturer A’s Vehicle Quality Capability and Perceived Risk on the Customer Value and Loyalty
Tae-Young Kim, Hanjoo Yoo, Gwangsuk Song
J Korean Soc Qual Manag. 2020;48(1):125-147. Published online March 30, 2020 DOI: https://doi.org/10.7469/JKSQM.2020.48.1.125
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The Impact of Customization of TV Home Shopping Mobile Applications on Service Quality and Customer Loyalty
Sang-Won Eum, Chul-Ok Ahn, Ho-Sun Rhim
J Korean Soc Qual Manag. 2019;47(2):255-269. Published online June 30, 2019 DOI: https://doi.org/10.7469/JKSQM.2019.47.2.255
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The Effect of SNS Prosumer Activity Characteristics and Relationship Quality on User Satisfaction and Loyalty Intention
Do-Hee Kwon, Chul-Ho Cho
J Korean Soc Qual Manag. 2019;47(1):125-138. Published online March 31, 2019 DOI: https://doi.org/10.7469/JKSQM.2019.47.1.125
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The Effect of Corporate Cultural Marketing Activities on Brand Image and Loyalty - Focused on Naver Library, Starfield Library and Hyundai Card Library -
Eunah Jeong, Seunglee Choi, Jeongil Choi
J Korean Soc Qual Manag. 2018;46(4):1015-1028. Published online December 31, 2018 DOI: https://doi.org/10.7469/JKSQM.2018.46.4.1015
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An Effect of O2O Service Users’Motivation on Loyalty through Expectation-Confirmation and Satisfaction
Ki-Hoon An, Sin Bok Lee, Sae Bom Lee, Yung Ho Suh
J Korean Soc Qual Manag. 2018;46(4):923-938. Published online December 31, 2018 DOI: https://doi.org/10.7469/JKSQM.2018.46.4.923
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A Study on the Relationship between Service Quality (HISTOQAUL) and Experience Flow, Tourism Satisfaction and Loyalty in Cultural Heritage Tourism
Dae-Wook Ji, Jong-Woo Park
J Korean Soc Qual Manag. 2018;46(3):607-624. Published online September 30, 2018 DOI: https://doi.org/10.7469/JKSQM.2018.46.3.607
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The empirical study on e-learning quality and its relevant constructs
Misook Lee
J Korean Soc Qual Manag. 2017;45(4):917-932. Published online December 31, 2017 DOI: https://doi.org/10.7469/JKSQM.2017.45.4.917
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An Effect of Image and Satisfaction of Job Information Sites for High Quality Human Resources on Relationship Quality and Loyalty Intention
Chul-Ho Cho
J Korean Soc Qual Manag. 2017;45(2):275-292. Published online June 30, 2017 DOI: https://doi.org/10.7469/JKSQM.2017.45.2.275
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The Structural Effects of Relational Benefits on Brand Loyalty in Financial Institute
Jungbin Jang, Shin Kim, Jeongil Choi
J Korean Soc Qual Manag. 2017;45(1):39-54. Published online March 31, 2017 DOI: https://doi.org/10.7469/JKSQM.2017.45.1.039
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A Study on the Effects of the Mobile Telecommunication Quality on Customer Satisfaction and Customer Loyalty. -Focus on Moderation effect of Switching Barrier-
Byeong-Seo Min
J Korean Soc Qual Manag. 2016;44(4):921-934. Published online December 31, 2016 DOI: https://doi.org/10.7469/JKSQM.2016.44.4.921
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The Effects of Customer Experience at the Banks on Customer loyalty
Gilgu Jeon, Hanjoo Yoo
J Korean Soc Qual Manag. 2016;44(2):357-372. Published online June 30, 2016 DOI: https://doi.org/10.7469/JKSQM.2016.44.2.357
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Literature Review on the Service Quality in KSQM for 50 Years
Youn Sung Kim
J Korean Soc Qual Manag. 2016;44(2):265-276. Published online June 30, 2016 DOI: https://doi.org/10.7469/JKSQM.2016.44.2.265
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Factors Affecting the Mobile Instant Messenger Satisfaction, Loyalty, and Switching Intention
J Korean Soc Qual Manag. 2015;43(4):545-558. Published online December 31, 2015 DOI: https://doi.org/10.7469/JKSQM.2015.43.4.545
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The Relationships among Suitability of the Entertainer Advertising Model, Relationship Quality and Brand Loyalty in Coffee Shop
YeongGug Kim, HyunKyu Park, JangHyeon Nam
J Korean Soc Qual Manag. 2015;43(3):383-396. Published online September 30, 2015 DOI: https://doi.org/10.7469/JKSQM.2015.43.3.383
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Customer satisfaction and competitiveness in Global Company: Structural Equation Modeling(SEM) approach to identify the role quality factor
Kim Gye Soo, Park Jong Cheol
J Korean Soc Qual Manag. 2015;43(1):43-55. Published online March 31, 2015 DOI: https://doi.org/10.7469/JKSQM.2015.43.1.043
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A Study on the Interrelationship among Service Quality, Customer Satisfaction and Customer Loyalty by Distribution Channel, in the Dehumidifier Goods Industry
Kyusik Kim, Sangbok Ree
J Korean Soc Qual Manag. 2014;42(4):665
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Excellence for Organization Quality Management Innovation Challenge -Comparison of Korea and China-
Gye-Soo Kim, Da-Peng Xu
J Korean Soc Qual Manag. 2013;41(4):499 DOI: https://doi.org/10.7469/JKSQM.2013.41.4.499
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Effect of Difference Education Quality on Student Satisfaction and Student Loyalty
Gye-Soo Kim
J Korean Soc Qual Manag. 2013;41(1):53 DOI: https://doi.org/10.7469/JKSQM.2013.41.1.053
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Impact of Product and Service Quality on Service and Product Loyalty in a Automobile Industry
Hye Jeong Bae, Hosun Rhim, Hojung Shin, In-Seok Yang, Seuck-Cheun Yoo
J Korean Soc Qual Manag. 2012;40(4):599 DOI: https://doi.org/10.7469/JKSQM.2012.40.4.599
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The Effects of the Perceived Call Center Service Quality on Service Loyalty - Focused on Mediating Effects of the Perceived Brand Personality -
Myeong Sik Lee, Gyoung Suk Kim
J Korean Soc Qual Manag. 2012;40(4):531 DOI: https://doi.org/10.7469/JKSQM.2012.40.4.531
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The Effect of Components of Interactivity on Satisfaction, Trust, Commitment and Loyalty in Online Community
Yong-Gil Choi, Dong-Choon Choi, Sung-Su Lee
J Korean Soc Qual Manag. 2007;35(4):123
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The Factors for Service Recovery of Family Restaurant and Mobile Telecommunication Service
Se-Gu Oh
J Korean Soc Qual Manag. 2007;35(4):111
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Relationship between Business-to-Business Service Quality and Loyalty : An Application of the IMP Model
Ja-Young Choi, Ju-Young Park
J Korean Soc Qual Manag. 2007;35(1):124
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The Study on the Effect of Health Care Service Quality upon Customer Loyalty : Based upon SERVPERF
Sang-Sook Han, In-Sun Son, Ja-Chul Gu, Sang-Chul Lee
J Korean Soc Qual Manag. 2007;35(1):61
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